24/7 Anker Alarm Service: 
Questions and Answers about Crew, insurance and Covid-19
(Global insurance solutions)
Last updated 25-03-2022
Due to the Covid-19 pandemic, you may have questions about our insurance coverage and the state of affairs. We have listed the most frequently asked questions for you. Do you have another question? Please do not hesitate to contact us. Telephone number +31 50 520 97 79, or send an email to crewinsurance@anker.nl.
How do I protect my employees on board ships from Covid-19?
Take safety precautions on board your ships and follow the guidelines of the WHO, IMO and ICS (World Health Organization, International Maritime Organization and International Chamber of Shipping).
Find useful information resources here:
- https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
- http://www.imo.org/en/MediaCentre/HotTopics/Pages/Coronavirus.aspx
- https://www.ics-shipping.org/supporting-shipping/covid/
A crewmember has symptoms of Covid-19, what should I do?
In case someone shows other symptoms of Covid-19, please contact a doctor at the nearest port as soon as possible and contact the port health authorities. If a medical expert determines that your crewmember is infected with Covid-19 and assistance is required, you may contact the Anker Alarm Service. They are available 24/7 at telephone number +31 50 520 99 04.
When are Covid-19 tests NOT covered by my crew insurance?
Preventive Covid-19 tests are not covered by our insurance. This includes preventive tests for co-workers who were in contact with colleagues tested positive with Covid19.
When are Covid-19 tests covered by my crew insurance?
If a medical expert requests or recommends testing, because a crewmember has symptoms, the costs of Covid-19 testing are covered by our insurance.
A crew member is infected with Covid-19 and got sick, are the expenses covered under my policy?
Whether there is coverage depends on the modules that you have taken out.
My crew member passed away and was infected with Covid-19. Does my crew insurance cover the expenses?
Whether there is coverage depends on the modules that you have taken out. The following module provide coverage:
• Death in service due to illness
A crew member must travel to an area of safety concern. Does my crew insurance cover expenses when the crew member falls ill?
We do not exclude areas with security risks or safety concerns from coverage. Whether there is coverage depends on the modules that you have taken out.
A crew member needs to be placed in quarantine and is tested negative for Covid-19. Is there coverage on one of the modules of my insurance?
There is no coverage. There is only coverage on certain modules from the moment the crew member is diagnosed or confirmed with illness symptoms by a medical doctor.
A crew member needs to be placed in quarantine and is tested positive for Covid-19, is there coverage on one of the modules of my insurance?
Depending on the modules you have taken out, certain costs are covered from the moment that a crew member is declared unfit for work by a medical doctor.
A crew member must be in preventive quarantine before signing on. Are these costs covered by my insurance?
Preventive quarantine is not covered by our crew insurance. However, when the crewmember is under employment contract and falls ill during preventive quarantine, the costs are covered.
